Customer Testimonials

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DealerRater Apr 11, 2021

Very helpful and knowledgeable about their cars. Robbie was supper nice and answered all my questions about financing I would recommend for any one looking to buy a Volkswagen.

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DealerRater Apr 3, 2021

After having a horrible experience at VW Southtowne, we came to Ken Garff and spoke with Robbie & Josue. It was the best sales experience we’ve ever had. No games, no BS, just strictly business. Molly in finance made the process so quick and seamless. This is our first time buying a VW and they just won all of our future business. They were such a great team and I left feeling overly satisfied. The best part is that all of it was genuine. I left knowing I got a great deal because everything was laid out on the ...

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DealerRater Jul 18, 2020

We needed to get our VW GTI serviced and were informed by Volkswagen that we needed to take it to a dealership. I was really nervous to bring our car in after reading some of the reviews and was really up front when we brought the car in. Danni reassured us right from the start that they would be able to get this taken care of. She was right! Danni was amazing and was such a joy to work with! She kept us informed about the repairs and time frames. One of our parts was going to have to be ...

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DealerRater Nov 11, 2019

Honest, fast, and fair lease buying experience. By far a way better deal than the runaround we got at another dealership. They beat the price by $100+ per month. Highly recommend.

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DealerRater May 26, 2019

Chad Tone our salesman was very helpful and patient and not pushy and annoying like most salespeople. Very professional. Job well done. Thanks so much Chad!

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DealerRater Jun 20, 2017

This was the third dealership we went to and the third time was definitely a charm! It was the smoothest car purchase ever. We started in finance with Sherry and she thourouly dicussed all our options and explained everything, she is amazing! Chad Tone was our sales man and I didn't even feel like he was trying to sell me anything, I think that is the best type of car salesman! He listened to what WE wanted and took the time to search his inventory to find the exact car for us! Unlike the previous dealers who wanted to ...

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DealerRater Apr 18, 2017

I love the Passat! But all my high praise goes to Bryce Cook, our salesman. Extremely knowlegable, patient, friendly, courteous, fun, and sensitive to our needs and desires. Bryce understands how to be the right kind of salesman - first, genuinely take care of the customers interest, treat them with respect and concern, THEN sincerely help them make the big decision without pressure or constraint. Bryce is amazing - your greatest asset! I'll buy all my cars from him. This is the second car I've bought from Bryce. There will be others.

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DealerRater Apr 15, 2017

I haven't always had the best experiences with dealerships. This one however was very different. Devin our salesman did everything we wanted. We had him running back and forth moving cars so we could get better angles and grabbing different ones to compare styles. It didn't matter he just did it and it helped the process move quickly.

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DealerRater Mar 2, 2017

Every time I had had a problem with either of my cars a 2013 jetta and a 2014 passat, they have taken care of them quickly and very cost effectively! I will not take my cars anywhere else. I tell everybody with a vw to come here.

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DealerRater Feb 15, 2017

Naomi Ericksen (service advisor) has been very good and tends to try to save me the most time and money. Their shuttle driver has been great and has gotten me to work on time every time. They all seem very personable, even as early as 7:30 in the morning.

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DealerRater Jan 28, 2017

Did the whole thing online using chat and text. The dealer was responsive and did a great job finding just what we were looking for. Thanks a bunch.

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DealerRater Jan 17, 2017

Worked with Bryce, excellent customer service. The sell was completed via technology and worked perfectly. I will do business again when I am able to.

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DealerRater Jan 10, 2017

Everyone was well educated and very nice. My salesman didn't push the process and didn't try to persuade me into doing anything that would screw me over. I bought a great car at a great price and only dealt with one person.

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DealerRater Jan 5, 2017

Awesome experience, done over the phone from Carson City NV. Misa was great to work with. Will do business with you guys again in the future.

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DealerRater Dec 31, 2016

The people at Ken Garff VW in Provo make you feel like family. They were so happy and kind the first day we walked in. The gal that helped us find the perfect vehicle was absolutely darling. She was patient, kind and informative as we test drove many makes. She answered all our questions and we never felt pressured.

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DealerRater Dec 30, 2016

Sales team was very easy to work with and it was a fun atmosphere. Everyone was very helpful and it was a great car buying experience.

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DealerRater Dec 30, 2016

Good experience but my salesmen won't respond on when I get my title. Other then that good experience just want to know when title will arrive.

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DealerRater Dec 14, 2016

At first they said they couldn't get me a better deal but I left and they called me with an amazing deal as a first time buyer just off an LDS Mission so I didn't have a job for two years and just starting another one they got me a 3.1 interest rate and dropped the price a bunch to help me get a deal it was awesome experience. I went to three dealerships and they were my best experience. They earned my business

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DealerRater Dec 9, 2016

Great car buying experience. Devin, Johnny and the entire office were personable and very easy to work with. I bought a nice car for a fantastic price after shopping, comparing and researching for weeks. 🌟🌟🌟🌟🌟

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DealerRater Nov 23, 2016

Reached out to Ken Garff VW Orem with specific request. Their professonal and kind sales team immediately went to work to meet our request. Within an hour, we had arrived at a very pleasing agreement, and could not have been happier. The salesman was more concerned about our needs, than just making a sale.

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DealerRater Nov 18, 2016

In and out very Quickly!! They work as a team and everything is up from no shadiness at all. If you are looking to buy/lease they will take care of you no doubt!

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DealerRater Nov 1, 2016

Super nice people and very friendly. The purchase experience was Fast, transparent and fun. I would highly recommend the Ken Garff Volkswagen dealership to all my friends.

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DealerRater Nov 1, 2016

We had a great experience with Sergio and the purchase of a Touareg. He understood what we wanted and took the time to make our experience enjoyable.

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DealerRater Oct 27, 2016

Im thrilled with all the help I received with kengarf and the best customer service. I'll definitely be returning in the future and recommending them to my fiends.

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DealerRater Oct 6, 2016

We bought a VW Passat from Elliot. He was so genuine and caring and made our first car buying experience amazing! He gave great advice and was very helpful in finding the perfect car for our wants and needs and not to mention, at a great price. Not only was Elliot great to work with, but Johnny and Sherry were great as well; they were very helpful and supportive during the entire process. The rest of the staff was very friendly and happy. We wouldn't have changed anything about our car buying experience. By far the best dealership to ...

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DealerRater Sep 30, 2016

Had a great experience leasing a Jetta from Sergio. It was quick, with no hassle and no haggle. He was able to put together a deal with the car I wanted and within my budget. I would definitely go back.

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DealerRater Sep 16, 2016

The paperwork was done in a fast efficient manner and everyone in the office was very friendly, thanks for a great experience!!!! Thanks for not wasting my time.

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DealerRater Nov 11, 2015

Thanks to the Ken Garff VW Service Department for taking great care of my 2014 TDI Jetta and my daughter-in-laws 2013 Passat! They always go above and beyond for us and we have zero complaints. We have always been treated well and would recommend them to others.

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DealerRater Jun 16, 2015

I had an emergency and needed service. They not only worked me in but also performed the service in record time so I could get back to my daughter in therapy. Thomas in service knows the true meaning of customer service that is genuine. I really appreciate the great job they did!!

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DealerRater Apr 30, 2015

Fantastic service and personal attention. Can't ask for better service. If you are in the market for a new car go see Clint. You will be in great hands.

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DealerRater Jun 6, 2014

Just purchased a vehicle from ken garff vw in orem. My salesman Clint Mcintich made this expierence easy & fun he was helpful and knowledgable. He & Mark in finance had me in & out in no time. Thanks to them I had a great buying expierence & I LOVE my new purchase!

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DealerRater May 24, 2014

We went to Ken Garff to check out the Passats but ended up buying a 2013 Touareg. Our salesperson was Jonathan Duerden. He was the one who just happened to come out as we drove up to the dealership. We found him to be very knowledgeable, friendly and helpful. He called, texted or emailed us almost everyday as we were making our decision to see how we were doing with selling our car and what we had decided about buying. We appreciated that, as he was never pushy, just interested. We found everyone else in the dealership to be very friendly ...

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DealerRater Apr 19, 2014

i got the car that i wanted, not the car that i thought i was going to have to settle for. good experience. good times

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DealerRater Apr 2, 2014

I walked on the Ken Garff new car lot and was looking around. I wanted a new VW Jetta, but didn't know how to go about getting one. Chase Cornett approached me and asked me if he could help. I told him that I wanted a new Jetta, that I didn't have a down payment, and I needed my payments low. I thought that that would be the end of the conversation right there, but Chase went on and described a possible way for me to get into a new Jetta. We jumped in a car and went ...

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DealerRater Jan 30, 2014

Typically I hate dealing with car dealers but I have to say the guys/gals at Ken Garff Volkswagen are excellent to work with. They are extremely professional. Though we bought an inexpensive used car, we were treated like we were buying a new Porsche next door. Johnny Hansen and Aaron Adams went above and beyond my expectations. They were totally patient with all my questions and indecision's. I actually kind of feel sorry for them dealing with all my "abnormal" questions ;-). Anyway I definitely will be looking them up again on my next car purchase! ...

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DealerRater Jan 21, 2014

Went in to lease our 4th VW and worked with Cory. He was so professional and knowledgeable and made us feel welcome. I would highly recommend him. Great service and incredible follow-up.

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DealerRater Sep 5, 2013

I am very impressed with the new GM Carlos Iglesia and the time he has taken to make sure that I am extremely satisfied with my experience at Ken Garff VW. With Carlos as the new GM, that dealership is now my favorite in all of Utah County. Thanks for everything Carlos!

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DealerRater Aug 14, 2013

Bryce cook was great! He had exstensive knowledge about the VW's we were interested in. We had been to several dealerships and none of them knew the ins and outs of the cars like Bryce did. Bryce was so excited about the car it got us excited about the car. His knowledge and customer service is priceless!

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DealerRater Aug 4, 2013

After having a negative experience at another VW dealership we were so please with Orem VW and Bryce Cook. He was so helpful and patient with us during the process. We actually bought two cars from him in one day. He was easy to talk to and made the process very enjoyable. Thanks again Bryce!

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DealerRater Jul 12, 2013

Thomas was very friendly and although new to the industry, very knowledgeable. He was not pushy like other salesmen I have dealt with in the past. Thomas was very patient in answering my questions and showing me different car models. He also came in on his day off when I picked up the car to make sure everything was clean and ready. He also made sure to go through the car to make sure I knew how to use the equipment. I was pretty amazed that a sales rep would go through the trouble to drive out of his way ...

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DealerRater Jun 28, 2013

I was a first time car buyer. I had been looking for the longest time and going to dealerships who offered me the greatest car, pulled my credit then downgraded me to the crappiest car on the lot and expected me to pay the same price. I was so frustrated because my credit score dropped drastically and I still had no car. I filled out the email for a sales agent to call me when office was opened, and Johnny ended up calling me while I was at the VW dealership in southe town. Long story short, I just decided ...

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DealerRater Jun 21, 2013

Great experience! Loved the simplicity of the process. Up front pricing was better than all their competitors even after negotiation. Don't waste your time shopping, just go right to Ken garff!

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DealerRater Jun 21, 2013

I just bought a new Passat from Ken Garff VW and was amazed at the service they provided. The entire process was easy and fun. I got a great price and it only took minutes to get the best deal. Dont go to any other VW dealership they'll waste your time. Thanks Ken Garff VW!

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DealerRater Jun 20, 2013

He was a great sales man. He was very knowledgeable, polite, helpful, and had friendly behavior. His detailed information on the car and other related issues were very informative and helpful. Thanks JT

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DealerRater Aug 26, 2012

Awesome experience buying my new Jetta GLI! I called from out of state, told them I wanted the car, they pulled it off the lot immediately so it would be there when I arrived. They kept the dealership open past business hours so that I could make the 5 hour drive that day to buy the car. The salesman, Burke, was very helpful, knowledgable, and friendly. He really made sure I was excited about the car and realized what it could do. While waiting to go down to the finance department he brought out fresh warm cookies and we took the ...

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DealerRater Jul 30, 2012

We bought our 2012 VW Passat TDI SEL Premium over the phone from Bill McDearman. He was honest, efficient, and knowledgeable about the vehicle. We drove 520 miles to pick up our new car. Car was sparkling clean and ready to go. Paperwork took 5 min. Bill personally taught us the car features and even helped us find a local hotel. And, we love our new car. We drove home the next day, averaging 80 to 85 mph and got 36.5 mpg. We also had an 1/8 of a tank when we got home. This VW reminds me of my 1991 Audi 200. I love having German Engineering under ...

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DealerRater Jun 14, 2012

Aaron turned a tough buying experience in to a positive one. I recommend working with him, he listened and really felt like an advocate for us in a what could have been stressfull purchase.

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DealerRater Mar 15, 2012

Great service.thank you for going the extra mile to make sure I was very well taken care of. I would not take my Jetta any were else.

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DealerRater Dec 20, 2011

I recently bought a 2012 Jetta SportWagen from this dealership, and it was a very good car buying experience. Chess Shiner and the rest of the staff were very easy to work with (probably 90% of our communications were via e-mail), and they easily beat the price of all other VW dealerships along the Wasatch front. Similar to other reviews here, there was not any pushiness or pressure applied, which was very appealing to my wife. My wife was very specific about the exterior color that she wanted. There were not any dealers in the state of Utah that had this color. ...

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DealerRater Sep 9, 2011

Dane was amazing to work with. He was helpful and informative and clearly wanted to make the sale, but never made us feel pressured. In the end, we bought the car because we really liked it and it was at a great price, but there was also a little part of us that wanted to buy the car to help Dane out, too. He was just exactly the type of person you would want to buy a car from. It was so refreshing in comparison to the other dealerships we had been to. The next time we're in the ...

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DealerRater Jul 12, 2011

Rob contacted me via Internet. He gave me a very competitive price, then invited me to come to the Ken Garff Volkswagen for a test drive. He was never pushy at all. In the begining, I was a bit apprehensive about buying a car through internet after a terrible experience that my older sister had in another dealer when she bought a new Prius, they tried to sell some warranties that she didn't need. However, the whole experience was relaxing. He treated me with respect and was genuine interested in what I had to say. He was honest, knowledgeable, ...

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DealerRater May 25, 2011

hector was very helpful and knowledgable. I appreciated that Hector wasn't the typical pushy car salesman. he offered the honest and reasonable options to me, and made sure I felt comfortable with these options. the cars that I really want are a little out of my price range, so we will see if I can wait a little longer until I have more money saved.

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DealerRater May 23, 2011

We purchased a car for our business. I had never bought from this particular dealership but was so impressed, I'm sure we will be back for more in the future. Will Pendleton was our sales guy and he was awesome. He was very informative and I never felt like he was pushing us into a vehicle we didn't want. The price was great and I would definately recommend anyone to go to this dealership and to more specifically ask for Will. Thanks so much. Jonathan ECR

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DealerRater May 22, 2011

I buying cars. I am a single mother and always worry I will get taken advantage of. It took me several visits to finally buy the car. I even left crying once. Will called me back and was patient and helpful the entire time. Thank you all for being so helpful.

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DealerRater May 21, 2011

Brandon made sure that I was very comfortable with the car that I was purchasing. He got me the best and fairest price and matched another car that I was previously looking at. He was also willing to to go all the way to Salt Lake City to pick up my car and was very informant about all of the paper work to make sure I understood everything.

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DealerRater May 21, 2011

I answered "great" on my answers for many reasons. Brandon offered great customer service. As soon as I pulled into the lot at Ken Garff he came right out to assist me. He was knowledgeable and answered all of my questions I had. I felt as if he genuinely cared about my car buying experience. He worked fast to get me in the cars I wanted to test drive. I refer all my friends and family looking for cars to Ken Garff Posche Audi VW and Brandon Robinson everytime.

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DealerRater May 21, 2011

Brandon is an extremely knowledgable Volkswagen employee and knows the product. He is very personable and enjoys working with anyone. I recommend him above other salesmen as he doesn't rush you into things, rather, he helps you find YOUR Volkswagen. I was in the market for a new 2011 Jetta but found more than what I expected, and Brandon only made the transition even easier into my new vehicle. I honestly recommend you speak with him!

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DealerRater May 20, 2011

I had never had my own car before and I saw a particular used car online that I was interested in. When I called, it turned out that that car was already sold, but Brandon worked hard and looked all over to find other cars that fit my requirements. He eventually found a great used car for me that I'm very happy with. Brandon was very friendly the whole time that he helped me, but he wasn't the only one. The other people at the dealership were also very friendly whenever I saw them. When it finally came ...

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DealerRater May 20, 2011

i came into the dealership with a car in mind and when i got there it was already sold. Brandon sat down with me and searched for other options. We went through at least 3 or 4 more cars that either had something wrong with them or were sold. He eventually found the perfect car and at a reasonable price range for me.

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DealerRater Mar 3, 2011

My service experiences at Ken Garff Porshe Audi Volkswagen have always been very consistent. They are very friendly and get things taken care of very quickly. I have been offered a loaner car before when a part had to be ordered and have always felt the pricing was more than fair. These guys have a passion for the cars they work on so they are always committed to doing a great job!

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DealerRater Jan 4, 2011

I experienced the most exceptional service at Ken Garff VW that I've ever had. My Passat suffered from a bad repair from another shop, who couldn't "feel" the drive stability issues I knew existed as a result of their work. Brandon Rigby of Garff VW listened to me intently, respected my view and took ownership of fixing the problem. Further, the mechanic, Russ, physically showed me the problem he identified and logically discussed with me the pros/cons of his recommended solution. Brandon also worked with the original repair shop, who paid for VW to fix ...

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DealerRater Dec 30, 2010

My experience with Ken Garff as been limited to serving of our VW Touareg. It has all been positive. I've found the Provo service rep's to be courteous and fair. During one service the service department voluntarily extended the car's warranty on a fairly expensive set of parts. This was based on Ken Garff's belief these parts should be failing even after the warranty period expired.

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DealerRater Dec 16, 2010

I've always been very pleased with my service. I've dealt with both Peter and Tyler( service managers)and their predecessors, and Ryan and Steve (mechanics)and their predecessors. I've always been pleased with the ability and and friendly attitude of both the service managers and mechanics. I bought my 205.5 Jetta TDI about 5 1/2 years ago, and have now about 98000 miles on the car. I have brought it in to the dealership for each and every one of the prescribed service intervals, and have always been treated well. I would not take my car anywhere else for service.

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