Customer Testimonials
The service shop was quick, efficient and a joy to work with! I knew my car was in good hands and they would get it fixed and back to me in no time at all! Ken Garff Volkswagen in Orem is the best place to get your Volkswagen serviced!
Brian is so friendly and on point. An easy drop off and pick up. My car was serviced quick. I love the atmosphere there!
I always appreciate the service provided at this location. Possibly the best service center I've chosen to assist me.
Professional service. Friendly treatment and smooth process
I cannot say enough good about Carlos Inglesias and how I was treated after buying my VW. He over and beyond to assist me with my issue. I am so grateful for his time and attention unmatched by any other experience I have had buying a car. I am a loyal customer forever now!
The experience was great they. Treated me and my wife like real people my sales person was very professional and courteous they didn't waste my time we would highly recommend them
Great service, best Vw dealership in Utah
I called another VW location for them to tell me yes, they had room to complete my oil change. So I drove there only to be turned away (for the second time). So I called Ken Garff in Orem. They assured me they would get me in. When I arrived, they knew exactly who I was and said they would take care of me. They got my car back and finished in a timely manner. They were all kind, completed the oil change and gave me suggestions for the future and I was on my way. Loved my experience! Thank ...
Dennis is a professional. Always a positive attitude and great to work with. Thank you.
Brian communicated effectively and thoroughly throughout the servicing process. The service team was able to properly diagnose and repair the issues at hand. They also apprised me of some tire issues and provided options. Thanks for your work.
They called me by name as I walked in the g so door. Always so friendly and efficient. Never have to wait long. I look forward to having my car serviced because it’s so pleasant there❤️
Anthony and Colin make a great team! They were seamless and transparent with the whole process. I appreciate all the work the put in to help me get my new car.
When in for a noil change in this place had me In-N-Out in no time. Could not believe how fast they were.
enjoyed the workers didn‘r feel like labor prices are fair, but diy is always going to be cheaper
Gracie was great!
Great customer service and love the text message updates on my vehicle.
We ended up having to be at the service center longer than anticipated. They offered us a loaner vehicle and were very helpful with my kids too. I loved the kids room, it kept them entertained and contained while we were there.
Pleasure to deal with. Quick servie.
Great and quick service
Our service employee was so helpful in determining the appropriate services for our car and working with us on adjusting our service plans. The communication was top notch and we will always bring our car to this location for services as long as this is the standard of service that we receive! 10/10 recommend!
I had a positive experience with Ken Garff VW in Orem. The salesperson (Austin) was very attentive, and the entire process from trade evaluation to final purchase went smoothly.
Everyone was friendly and helpful.
Always a great experience when I’m there
I Love this location! They are honest and personable and efficient. Thanks all for your great work!
Just got a nice Toyota Camry thanks to Collin Harston for being patient with me and my wife and also making our trade in easy as can be.
I'm very happy with Ken Garff Volkswagen a highly recommended them this is twice in a row they have saved me by working on my car in a timely fashion.. They have provided me with the renal vehicle while my car was in the shop I'm very grateful to them... And I absolutely love my 2012 Volkswagen passat diesel... The service manager Roy went over and beyond to help me and facilitate my needs !!! 🙏😎
Excellent fast and friendly service
Fast, friendly, and super nice when my kid spilled a drink. Helped clean it up. Definitely returning!!
Service was fabulous and everything was checked over my car! they saved me so much money from just an oil change and finding a bigger issue!
Sarah at the service desk was so helpful, and so kind. Roy was also incredibly helpful and kind. Jake was the technician that worked on my car, he was amazing.. he came out and explained things to me so that I could understand, I can't even begin to explain how impressed I was with him. The entire staff at the service counter made my experience and my day GREAT ....😄
Very informative and friendly
Marc was awesome to work with and showed us an awesome car that we love.
Had my car repaired was quoted 1-3 days and would cost $1,400. Car was done 2 days later and only cost $1,200 and my service advisor Dennis kept me updated the entire time.
These guys are the Best!! Always willing to help and ALWAYS have my best interests at heart. A forever customer!!!
Carlos and Chris were amazing! We have bought 8 cars from Ken Garff and Carlos! Never will go to anyone else! Mollie was also very kind and helpful great lady! Roy in the service department was also incredible! Great experience 10/10
Our experience was awesome. They got us in quick and resolved our atlas problems. Huge shout out to Dennis our service advisor. He was super nice and helpful. Didn’t beat around the bush and was straightforward with everything. Thanks for the awesome services.
Dennis was excellent to work with. Thank you Dennis.
Preston was very helpful and went out of his way to make sure I had a positive service experience.
I have not had a bad experience with them yet and I have been going to them for over a year. They are so helpful and kind and most important lt they are honest. They have not tried to sell things to me that I don't need. They are very quick to get my car pulled into the shop and to get working on it. Sarah helped me get my car checked into the shop and came and found me when my car was done. Sarah was very helpful and had answers to all my questions. I have test ...
First time for service at Ken Garff’s. Such good service. Didn’t have to wait long and I was very impressed with everyone who I came in contact with.
Friendly salesman, not high pressure. All around good experience!
Thanks for correcting the leaking gasket after my most recent oil change.
Dennis was great to work with and made sure we were taken care of. Always appreciate working with Ken Garff and Dennis! Thanks again for all your help.
The customer service provided was outstanding, and the video of the work done was out of this world. The delays due to short staffing have been frustrating, but the service did make up for it.
The young woman at the front desk, Sarah Florreich, was a kind, happy soul. She happily greeted me and took take of me immediately, including answering all questions. When I first made the appointment for recall visit, the person on that phone call told me it probably would take all day. When I asked Sarah how long it was going to take, she said about 1.5 hours or less. For that reason, I decided to stay, have some pop corn, work on some things, and drink Powerade. It was a great experience!
Preston took care of everything very quick and easy
They did great work and everything runs a lot better. The only issue I have is the check engine light is on now.. not sure why?
Got us right in. Always friendly and willing to Help out.
Dennis our service advisor was one of the nicest people I've met and took his time to help us figure out payment and worked with us unlike many other people would have. He made our experience great!
Everything went well other then the dealership seemed too busy and a little bothered and I had to wait 15 minutes to be greeted even though I had an appointment for service.
Great service!
Fast customer service, and everyone was nice.
Everyone was very friendly, they got me right in, let me know the process and what to expect from my appointment. I will be using Ken Garff Volkswagon for all my service needs from now on!!
This was truly no pressure no hassle enjoyable experience purchasing a new Volkswagen from Ken Garff in Orem
The sales process was quick and easy.
Had a oil change and inspection done. Did great! Thank you!
Austin Mahony did a fantastic job! Austin was knowledgeable, timely and a pleasure to work with. Thanks Austin!
Great service! it would be great if they could provide videos that show the work they performed on my car like they used to do
Preston was an excellent service advisor. He went above and beyond to help me and make sure things were taken care of. If I was just rating this based on him, it would be 5 stars. I rated 4 stars because scheduling an appointment online wasn't the best- you could only pick one thing and at first it was difficult to see all the options. I never was able to speak with someone on the phone- always busy. The day of the appointment I called to say I would be a few minutes late. I went from 12th in the queue ...
I was extremely impressed withe the service that Preston in the service department provided. He was very knowledgeable, friendly and professional. I have never had my car serviced at Kenn Garff before and needed to have a diagnostic done on the engine and an oil change. While there he let me know about a recall for my car and was able to get it taken care of during the time that they had it to run the diagnostic.
Service was great! Their phone system can be a little annoying. You get passed around for 20 minutes before speaking to someone who can help but other than that I can’t complain!
Fast service and scheduling online was a breeze.
I always enjoy my interactions with Dennis, service has always been good on my car as well.
This place was awesome. Got me in the same day I called. Fixed something on my car that was under warranty that was leaking that wasn’t even the problem I brought it in for!
Korbin was fantastic. made the entire process quick and efficient 5/5
About 2 weeks ago, my mom crashed her car on the freeway and we needed a replacement vehicle stat. After a few test drives around town we came across who is easily THE best car salesperson you'll ever encounter: Cory Jeffs. This man went above and beyond REPEATEDLY to answer all of our questions, help us make a final decision, prep the car and paperwork to save us time, and even help my mom understand and fully utilize her new Jetta by walking her through all of the features and helping her understand them after purchase. Anthony from finance was ...
Grace us absolutely amazing!! Best service 🙂
Hands down the best service department I have ever experienced. They helped me get my car done fast a Lyft when I was stranded and my car runs better than ever thank you
The service center employees were professional, kind and even though they were swamped with other customers, they still took time to make me feel like I was a top priority.
This dealership got my car into get fixed in a very timely manner - in the hot summer they where going to recharge my ac. Then they found a Freon or coolant leak and had to change the compressor which they had in stock